Shipping Continents: Europe

Shipping Countries: United Kingdom (UK), United States (US)

Ready to ship in 1-2 business days from United Kingdom (UK)

We rely on Royal Mail for our postage service and whilst they're great, we know that sometimes they're not perfect. ALL our packages are sent using Royal Mail First Class / Standard Express (not Economy) services for fast delivery to all destinations - UK & International.

Our letterbox gifts are packaged up every day, from Monday - Friday (occasionally Saturday) and sent within 24 hours of receiving your order. We cannot guarantee delivery dates, and recommend you allow the following timescales for delivery:

UK First Class - 1 to 2 Business Days

Europe - 3 to 5 Business Days

International - 6 to 7 Business Days

HelloFriend UK is not responsible if the incorrect address is supplied - we will always send the parcel to the address provided.

Any deliveries sent outside of UK Mainland will also be sent with a Customs Declaration Form on the outside of the packaging. Due to the UK's exit from the European Union on 1st January 2021, some European countries may now apply local charge to receive goods - please check with the local customs authorities. Fees would need to be paid by the recipient to receive their goods - HelloFriend UK is not responsible for any Customs / Import duty charged by the destination country.

We are unable to offer an exchange / return on your HelloFriend UK plush gift unless it has been reported as faulty.

Please send us an email - [email protected] - with photographic evidence of any damage and we will respond ASAP to discuss your options.