Shipping Countries:
United Kingdom (UK)
Ready to ship in 1-3 business days
from United Kingdom (UK)
Shipping Policy
I aim to despatch orders within the below timescales:
Non-personalised orders: 1-3 working days
Personalised orders: 2-5 working days
Custom and bespoke orders: 10 - 14 working days
If I am unable to meet these despatch times, I will contact you to inform you of any delays. Should you need your order sending sooner than the above timescales please contact me before ordering.
Standard shipping is FREE via Royal Mail 2nd Class which aims to deliver within 2-4 working days, although this isn't guaranteed.
Should you need your item on a shorter delivery time, you can choose to upgrade to Royal Mail 1st Class or 24 Hour Tracked delivery at the checkout.
Refund Policy
I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact me at [email protected] and I will send you the address to return your item.
Unless your order arrives damaged or faulty I am unable to cover the cost of your return. Items sent back to me without first requesting a return will not be accepted.
You can always contact me for any return question at [email protected]
Damages and issues
Please inspect your order upon receipt and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.
Exceptions / non-returnable items
The following items cannot be returned: custom or personalised items (such as special orders or commissions). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, I cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I’ve approved your return, please contact me at [email protected].
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