Meet the team...
Pippa and Rachael are the heartbeat of the HelloFriend UK organisation!
From posting your letterbox pals, to social media superstardom – we’re the team behind the hype. Your every order means the world to us, and we’re happy to have you along for the ride, as we take HelloFriend UK to new heights…
Pop the kettle on & let the story begin!
About us
HelloFriend UK is a NEW colourful collection of letterbox gifting cuteness, featuring a family of adorable plush pals – Bertie Bear, Corelia Cloud & Arty The Heart – all ready & eager to be sent through letterboxes worldwide, and share happiness with new friends…
In search of something adorable to pop in the post during the ‘covid years’, founders Pippa & Rachael came up with their own letterbox concept. Months (and years!) of research and designs followed, until finally the HelloFriend UK family was brought to life in 2023
We ship WORLDWIDE, with FREE First Class postage to ALL UK Mainland Addresses
Shipping Policy
We rely on Royal Mail for our postage service and whilst they're great, we know that sometimes they're not perfect. ALL our packages are sent using Royal Mail First Class / Standard Express (not Economy) services for fast delivery to all destinations - UK & International.
Our letterbox gifts are packaged up every day, from Monday - Friday (occasionally Saturday) and sent within 24 hours of receiving your order. We cannot guarantee delivery dates, and recommend you allow the following timescales for delivery:
UK First Class - 1 to 2 Business Days
Europe - 3 to 5 Business Days
International - 6 to 7 Business Days
HelloFriend UK is not responsible if the incorrect address is supplied - we will always send the parcel to the address provided.
Any deliveries sent outside of UK Mainland will also be sent with a Customs Declaration Form on the outside of the packaging. Due to the UK's exit from the European Union on 1st January 2021, some European countries may now apply local charge to receive goods - please check with the local customs authorities. Fees would need to be paid by the recipient to receive their goods - HelloFriend UK is not responsible for any Customs / Import duty charged by the destination country.
Refund Policy & Returns
We are unable to offer an exchange / return on your HelloFriend UK plush gift unless it has been reported as faulty.
Please send us an email - [email protected] - with photographic evidence of any damage and we will respond ASAP to discuss your options.
