Winter Spice Christmas Soap Ornament PRE ORDER

Shipping Countries: United Kingdom (UK)

Ready to ship in 1-3 business days

We aim to process orders within 2-3 working days. All our products are handcrafted in small batches, so occasionally there may be unexpected delays. If this occurs, we'd let you know as soon as possible

We ship to UK postal addresses by Royal Mail Tracked 48. If you need an item sooner, please get in touch. We do not ship out with the United Kingdom at the present time.

Orders of £40 and over will be delivered for free and we offer free local delivery to East Kilbride addresses.

We want to make any returns as straightforward as possible. We're happy to offer a refund for any items purchased from our online shop providing the items are unopened and unused and in the original packaging with the seal intact. This means you have up to 30 days after receiving your item to request a return.

When sealed goods have been supplied and opened, these are not suitable for return for health protection and hygiene reasons.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with the seal intact and in its original packaging. You will also need your receipt or proof of purchase.

To start the returns process, you will need to contact us first by email or 0131 334 1311. Please include your Order Number, the item(s) you would like to return and the reason for the return. Refunds will be processed via the card/payment process from the original purchase. We cannot refund any shipping or customs charges.

Any items purchased from our online shop must be returned by post and cannot be returned to any of our stockists.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.

Exceptions / non-returnable items
Certain types of items cannot be returned, like products which have been opened, for hygiene and safety reasons, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Promotional Offers & Gifts with Purchase
Where discounts and promotions were applied, you will only be refunded the amount paid. If your order contained a complimentary promotional gift, the gift must be included with the return with all the related items.