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Shipping Policy
UK ORDERS
Are sent via first class. I buy my postage online and so your order will have a qr code that is scanned on posting and delivery with a GPS fix.
Typically orders arrive within 1-2 days but this isn’t guaranteed.
If it hasn’t arrived 2 weeks after I have posted it, please do let me know so that I can open an investigation with Royal Mail for you. If it still in the Royal Mail system they will consider it lost and issue compensation so that I can either fully refund you or remake and send again.
Refund Policy
Returns & exchanges
I gladly accept returns and exchanges (See below for exclusions)
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
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