Shipping Countries:
United Kingdom (UK)
Ready to ship in 1-2 business days
from United Kingdom (UK)
Shipping Policy
UK Delivery:
We ship every Monday Wednesday and Friday via Royal Mail tracked
Please note during school holidays those days may change as we are mums first
Clothing Delivery:
Our clothes are shipped direct from the printers so will arrive separately to your jewellery orders
International Delivery:
Please note customs and tax charges may apply to international orders and are the responsibility of the buyer.
Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@trendtonic.co.uk. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@trendtonic.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom-made or personalised products (such as special orders or personalised items), and personal care goods (such as earrings). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
There are further details on your rights about excluded products here.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
